Shipping policy

Shipping Policy

Last updated: 11/01/2025

This Shipping Policy outlines how and where we ship our products, shipping times, costs, and other related information. By ordering from PatriotSupply.Shop, you agree to the shipping terms below. Our goal is to deliver your order promptly and reliably. If you have any further questions not answered here, feel free to contact us.

1. Order Processing Time

Processing time refers to the time we need to prepare your order for shipment after you’ve placed it. Typical processing times are 1-3 business days for standard orders. During peak periods (such as holidays, promotional sales, or new product launches), processing may extend to 4-7 business days due to high order volume. We operate on business days (Monday–Friday, excluding public holidays). Orders placed on weekends or holidays will begin processing on the next business day. We will notify you via email if processing is expected to be delayed beyond the usual timeframe for any reason.

Once processed, your order will be handed over to our shipping carrier for delivery. You will receive a shipment confirmation email when your order ships, including tracking information (if available for your shipping method).

2. Shipping Destinations & Delivery Times

We ship globally to many countries. Below are estimated delivery timeframes for some key regions. Please note these are estimates and not guaranteed – actual delivery can be affected by carrier delays, customs clearance, and other unforeseen events:

Europe (EU countries): Usually 3-5 business days transit time. For central european countries (Germany etc.), it might be on the shorter end; for more distant EU countries or remote areas, on the longer end.

United States & Canada: Typically 3-7 business days via USPS or courier. Remote areas in Canada could take a few extra days.

United Kingdom: Approximately 3-5 business days.

Australia & New Zealand: Approximately 5-10 business days.

Asia (e.g., Singapore, Japan): Approximately 7-14 business days.

Middle East: Approximately 7-12 business days (varies by country).

Latin America & Other Regions: 10-20 business days depending on the country and local postal service efficiency.

These estimates are based on average transit times provided by our carriers. High season or pandemics/natural events can cause delays. We are not responsible for carrier delays but will help you track a late package and communicate with the carrier as needed. If your order hasn’t arrived within a reasonable time beyond the estimates, please contact us so we can assist.

We currently ship from different facilities across North America, Europe and Asia. Orders to Europe and nearby regions generally arrive faster than those to far destinations. We may use different shipping partners (e.g., DHL, UPS, FedEx, local postal services) depending on destination, weight, and service selected.

Shipping Destinations: We ship to most countries worldwide. However, due to carrier limitations or legal restrictions, we cannot ship to a few countries/regions. Currently, we do not ship to: Ukraine, Russia. If you enter a shipping address to a restricted location, we will inform you and not process the order.

3. Shipping Methods and Costs

We offer several shipping options at checkout. Shipping costs are calculated based on destination, weight/volume of package, and chosen shipping speed. Here are the common shipping methods:

Standard Shipping: This is the default economical option for most destinations. It typically uses national postal services or ground couriers. Estimated transit: (as per section 2, e.g., 3-5 days EU, 3-7 days US).

Free Shipping: We offer free standard shipping for orders with 2 or more products to certain regions (USA, Germany, Austria). If your order qualifies, the free shipping option will appear at checkout. We may choose the carrier for free shipping (usually standard post or economy courier).

Multiple Packages: If you ordered multiple items, we might ship from different warehouses or split into more than one package (for logistical reasons). You will not incur extra shipping fees for this. We will provide tracking for each package if applicable.

4. Customs, Duties & Taxes

Import Duties & Taxes: For orders within the European Union, prices include VAT and there are no additional import duties (since it’s intra-EU trade). For orders shipped to the United States, prices include local sales taxes, and are not subject to further fees or taxes.

International (Non-EU) Orders: Your order may be subject to import taxes, customs duties, and fees levied by your country’s customs authorities once it reaches your country. These charges are not included in our product prices or shipping fees. We have no control over these charges and cannot predict their exact amount, as customs policies vary widely by country. You (the customer) are responsible for paying any such fees. The carrier will usually invoice you or require payment (sometimes before delivery). If you are unsure, please check with your country’s customs office about any potential charges.

VAT/GST: If you are outside the EU, our prices do not include your local VAT or GST. For example, UK customers post-Brexit might be charged UK VAT and possibly a handling fee by the courier upon import for orders above the low-value threshold. Similarly, Canada may impose GST/HST above a certain amount, etc.

Customs Clearance Delays: Occasionally, international shipments can be delayed at customs. This might extend the delivery time beyond our estimates. We appreciate your patience; unfortunately, we cannot intervene in customs processes. We provide all necessary paperwork (commercial invoice, etc.) with the shipment to smooth customs clearance. If customs requires additional information from you, they or the carrier may contact you—please respond to them promptly to avoid further delay.

Refused Packages: If you refuse a shipment because of customs fees or any other reason, and the package is returned to us, we will treat it as a return. We can refund the product price minus any return shipping costs or fees we incur. If the package is abandoned and not returned, we may not be able to refund. So please be aware of your country’s import rules to avoid surprises. Please inform us if your order has been returned.

EU Prices Include VAT: All prices on our site for EU countries are VAT-inclusive (based on Cyprus VAT or OSS scheme). We remit the VAT to the authorities. If you are ordering from an EU country, you should not have to pay any additional VAT upon delivery. The total you pay at checkout is final.

5. Order Tracking

We provide tracking information for virtually all shipments. Once your order is dispatched, you will receive an email (and/or SMS if opted) containing the tracking number and a link to track the package. You can click the link or enter the tracking number on the carrier’s tracking site (e.g., UPS, DHL, USPS, etc.) to see the status.

Please allow up to 24-48 hours for the tracking info to update after you receive the tracking number (it might not show any movement until the package is scanned by the carrier). If you have multiple packages, you might receive multiple tracking numbers.

If you created an account on our website, you can also log in and view your order status and tracking info in your order history.

Tracking Statuses:

Pre-Shipment/Label Created: We have prepared your package and a label, but it may not be in the carrier’s possession yet.

In Transit: The package is on the way. You might see it go through different hubs or cities.

Out for Delivery: The package is with a local courier out for final delivery. Expect it that day.

Delivered: The package has been delivered. Check your doorstep, mailbox, reception, or with neighbors if you don’t find it. If it says delivered but you didn’t receive it, contact the carrier first (sometimes they mark delivered slightly before actual delivery or deliver to a safe location).

If you encounter any issues with tracking (e.g., it hasn’t updated in many days, or shows delivered but you don’t have it), please contact us so we can help investigate. We may open a case with the carrier if needed.

6. Delivery Issues and Delays

While we strive to meet the estimated delivery times, delays can occasionally occur due to factors outside our control:

Carrier Delays: Delivery services may experience delays due to weather, peak holiday seasons, backlogs, or strikes. We are not liable for such delays, but if a shipment is significantly overdue, we’ll work with you to make it right (e.g., by reshipping or refunding if a package is deemed lost by the carrier).

Incorrect Address: If the shipping address you provided is incorrect or incomplete, delivery may be delayed or the package might be returned to us. Please double-check your address during checkout. We cannot reroute packages once shipped. If you notice a mistake in your address, contact us immediately after ordering; we may be able to correct it before dispatch. If a package is returned due to address errors or unclaimed, we can resend it to the correct address (additional shipping charges may apply) or issue a refund for the items (minus shipping) as per your preference.

Unsuccessful Delivery Attempts: For courier deliveries, they typically attempt 2 times (or leave a notice for pickup). If you fail to collect or arrange redelivery, the package might be returned after a holding period. If you anticipate being away during delivery, use the tracking to manage the delivery or notify us/carrier to hold the package.

Package Lost: If the tracking hasn’t updated for a long time and the carrier confirms the package might be lost, we will either send a replacement or refund you. We will file a lost package claim with the carrier. (Typically, domestic packages with no update for 2 weeks, or international no update for 3-4 weeks, might be considered lost.)

Delivered but Not Received: If tracking shows delivered but you cannot find the package:

Check with others at your address (family, roommates, neighbors, building manager) to see if someone accepted it on your behalf.

Look around the delivery location – sometimes carriers leave parcels in hidden spots for safety (behind a plant, at back door, etc.).

If still not found, contact the carrier (often they can provide GPS delivery confirmation or a description of where it was left).

Then contact us – we will assist in filing a claim. We may send a replacement if appropriate. In some cases, carriers require a short waiting period as packages can show up.

Damaged in Transit: If your order arrives and the package or items are damaged, please notify us immediately with photos of the damage. This helps us file a claim with the carrier and arrange a resolution for you (replacement or refund). Keep all packaging materials as you found them, as the carrier may need to inspect or pick up the damaged package for the claim.

7. Shipping Insurance

All orders are shipped with the carrier’s standard liability coverage (which can be limited). If you have a high-value order and would like to purchase additional shipping insurance for peace of mind, please contact us or choose that option at checkout (if available). Additional insurance can cover the full value in case of loss or damage in transit. If you opt out of offered insurance, our responsibility is limited to the standard carrier coverage and what is required by law.

8. Custom Requests

If you have any special shipping requests, feel free to reach out. For example:

Need a package by a certain date for a gift or event? We can advise on the best shipping method or do our best to prioritize your order.

Consolidating orders: If you place multiple orders on the same day shipping to the same address, we might combine them to save on shipping and reduce waste. Let us know if you prefer them separate.

Gift packaging: If offered, let us know if an order is a gift; we might be able to remove invoices or include gift notes.

9. Contact Information

For any questions or concerns regarding shipping, please contact us:

Email: support@patriotsupply.shop
Phone: +1 645-240-7565
Or via our contact form on the website.

We typically respond within 1 business day.